Addressing High Inbound Billing and Insurance Inquiries in Cardiology

CardiologyCardiology Case Study
Written By Blair Trahan

A cardiology clinic was overwhelmed with patient calls related to billing, insurance verification, and pre-authorizations.

The Challenge

  • Long patient wait times for billing inquiries.

  • High administrative workload for staff.

  • Frequent claim denials due to verification issues.

The AI Agent Solution

  • Amy verified primary and secondary insurance details before appointments.

  • Felix and Alfred handled back-end billing and pre-authorizations, reducing the manual workload.

The Results

50% reduction in inbound billing inquiries.
20% faster claims processing.
Improved patient experience with quicker resolution times.

Conclusion

Automating insurance and billing tasks allowed staff to focus on patient care while reducing administrative bottlenecks.

Want to simplify billing and insurance verification? Book a demo today to see how AI-powered agents can help!

Blair Trahan
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