How Cosmetic Surgery Practices Use Alex to Boost Follow-Up Scheduling

Patients often leave without scheduling the next step—whether it’s a post-op check-in or a recommended treatment—resulting in lost revenue and inconsistent care continuity.

Challenge:
Nearly 1 in 4 patients were leaving without scheduling their next visit. This led to lost revenue opportunities, disrupted treatment plans, and extra manual effort from staff trying to follow up after the fact.

Solution:
Alex, HealthTrust AI’s agent who proactively calls the patient to suggest new appointments. Whether patients left before booking or needed time to think about their next step, Alex reaches out automatically via phone to encourage patients to schedule. The call is personalized, timely, and efficient.

Results:

• 38% increase in follow-up appointments scheduled within 48 hours

• 22% lift in revenue from recurring and post-op treatments

• Reduced manual follow-up burden for front desk teams

Want to optimize your cosmetic surgery scheduling workflow? Book a demo today to see how AI-powered agents like Alex can drive better retention and revenue.