How Susan Helps Cosmetic Surgeons Deliver Seamless Post-Op Care

Even with excellent clinical outcomes, post-op care can feel uncoordinated or reactive when patients don’t receive timely guidance, reminders, or consistent follow-up support.

Challenge:
Patients were often unsure of what to expect during recovery, which led to unnecessary after-hours calls, anxiety, and missed follow-ups. Staff had to manually reach out or field urgent questions that could have been prevented with better communication.

Solution:
Susan, HealthTrust AI’s post-op follow-up Agent, personally calls each patient after their procedure to check in on pain levels, healing progress, and any post-op concerns. The calls are conversational and clinically guided, helping identify issues early and making patients feel supported throughout recovery—without overwhelming staff.

Results:

• 50% reduction in post-op calls related to minor concerns

• 92% of patients reported feeling more supported during recovery

• Enhanced continuity of care without adding workload for clinical teams

Want to improve post-op experiences in your cosmetic surgery practice?
Book a demo today to see how Susan helps patients feel cared for—every step of the way.