How Cosmetic Surgery Teams Use Stacy to Reclaim Hours from Repetitive Patient Questions

Your staff spends valuable time answering the same routine questions all day—“How should I prepare?”, “What do I need to bring?”, “When should I arrive?”—pulling focus from higher-value patient interactions.

Challenge:
Staff were overwhelmed with repetitive pre-visit questions, taking time away from in-office support and leaving less room for more meaningful patient engagement. These calls also slowed down intake processes and led to inconsistent patient prep.

Solution:
Stacy, the pre-operation preparation Agent, calls each patient before their scheduled procedure to walk them through everything they need to know. From fasting requirements and arrival times to what to bring and how to prepare physically and mentally, Stacy ensures every patient feels informed and confident. She also answers common questions and reinforces key instructions based on the specific procedure.

Results:

• 75% reduction in incoming calls related to pre-visit questions

• 6–8 staff hours saved weekly

• Improved patient readiness and fewer day-of delays

Want to give your cosmetic surgery team time back?
Book a demo today to see how Stacy can streamline patient prep with zero added workload.